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It tells you what personal information is collected when you sign up, play, and make payments, and how it is used to keep your account and transactions safe. In order to protect your £ and stop fraud, it explains why identity checks may be needed by UK law. It also explains how your data is shared with payment and compliance partners and what rights you have as a UK customer to see, change, or delete your data.
To create an account at Livebet Casino, you need to give us some personal information. This is so we can open your profile, make sure you can get in, and give you the services you ask for.
You will be asked for your name, date of birth, contact information, and account credentials when you sign up. You agree that your personal information can be used to run your account, follow the law, and protect the platform from fraud and abuse when you finish registering and click the "Confirm" button. If you sign up from UK, we may also need to process some extra information that is required by local law. When you sign up, you agree to certain things. The permissions you give cover processing of data that is needed to run the casino and keep your account safe.
If the processing is based only on your consent, you can take back your permission at any time. Please be aware that some processing is needed to provide the service and comply with the law. If you don't want that processing to continue, you may have to close your account.
To keep Livebet Casino safe and legal, we may ask for personal information to make sure you are who you say you are before you can use certain features or do sensitive tasks like withdrawals. This process helps stop fraud, keeps your account safe, and upholds standards for responsible gaming. Registration, account activity that suggests more checks are needed, or starting a withdrawal, like "withdraw 500 £, are all times when verification is usually asked for.
The exact information that is being asked for depends on your account history and the laws in your area. When we need to make sure you are who you say you are for KYC purposes, we may collect and use the following types of information to make sure you are the real account holder and that your information is correct.
Important: If you send us documents, we will only ask for the information we need to verify them. If you can, you can hide fields that aren't necessary (for example, transaction lines that have nothing to do with each other), as long as the key verification details can still be seen.
There are times when you may need to provide more information to meet certain legal requirements in UK or to clear up problems (like names that don't match, documents that have expired, or strange transaction patterns). We'll be clear about what extra paperwork is needed and why it's needed if it applies.
Livebet uses certain player data to check if you can claim a bonus, how much you can get, and what the bonus terms are. This way, they can offer bonuses that are relevant and legal. This helps protect promotions from being abused and makes sure they are given to only eligible players.
Your information is mostly used to make sure you follow the rules of the promotion, add the bonus correctly to your account, and make sure that the wagering and withdrawal requirements are met before any bonus-related cashouts are approved.
When you enter a bonus code or opt in to a promotion, Livebet may check your account and activity information to make sure you are eligible for the offer and that it is being applied correctly. Names and account information, location signals, payment history, and patterns of play related to the promotion are some of the things that may be included.
Livebet may use your declared nationality and residence information to make sure you are eligible for a promotion that is limited by residency or citizenship rules. This is done to stop people from abusing the system in other regions.
For promotions that require a deposit, Livebet uses your transaction data to make sure that you made a qualifying payment, met the minimum deposit requirements, and that the funds were processed successfully. For example, if an offer calls for a deposit of £100, the system checks the amount, method, and timing of the deposit before giving the bonus.
For targeted offers, Livebet may use your engagement data to make promotions fit your tastes. For example, you might be able to get free spins based on how much you play slots or cashback offers based on how much you've lost recently. The goal of these checks is to make sure that the promotion conditions are met without doing any profiling that isn't related to the campaign.
Regarding promotions, Livebet also uses signs of fraud and responsible gaming. It's possible that your eligibility will be temporarily suspended while more checks are made. Bonus-related withdrawals may also be delayed until requirements are confirmed if you show signs of unusual claim patterns, multiple accounts, or bonus abuse.
When you add money to your Livebet Casino account, your payment information is sent over encrypted, safe connections that no one can read. As much as possible, we keep payment processing and gameplay separate. For example, the amount you deposit (for example, deposit £100) stays linked to your account balance so that sensitive card information isn't sent to systems that don't need it. As part of payment security, your privacy is taken care of.
Our monitoring tools are designed to catch any suspicious activity early, which helps keep your account and every transaction safe. Only authorized teams and payment partners are able to see your deposit information.
Do not save your card information in the browser if you use a shared device and remember to log out after making a deposit to protect your privacy. Feel free to contact support right away if you see a deposit you don't recognize, like a charge matching £100. We'll look into it and, if necessary, help you protect your account and payment method.
Withdrawal checks, source of funds checks, and anti-fraud screening are all done by Livebet Casino before a cashout is approved to make sure that payouts are safe and legal. These checks are there to protect your account, stop people from getting in without permission, and make sure that withdrawals get to the rightful owner as quickly as possible.
You may be asked to provide more information about where your money came from and subject to anti-fraud checks if you have been using your account, requesting a large withdrawal, using a certain payment method, or living in UK. This cuts down on chargebacks, stops bonus abuse, and keeps the site safe for all players.
When you ask for a withdrawal, we may check important details like who owns the account, how often payments are made, and the patterns of your transactions. These checks can be done on any withdrawal, even small ones like 100 £. They happen more often when bigger amounts are asked for, like 5,000 £ or more.
If an alert goes off, we may stop the withdrawal while we talk with you about the details. We may ask you to switch to a withdrawal method that gives us more proof that you own the money in some situations.
Important: You cannot withdraw money to a third party. Your payment method and any other paperwork that the casino asks for must match the name on your account. You may be asked to confirm your UK if you have more than one citizenship or document. This is to make sure that your account profile is correct.
The money used for gaming must come from legal sources, so we may ask for information on the Source of Funds (SoF) and Source of Wealth (SoW). Anytime you want, but it happens more often when the total amount of deposits or withdrawals reaches a certain amount, when you ask for a bigger cashout like 10,000 £, or when your recent activity doesn't match up with your account history.
Rarely, we may also ask for information about the Source of Wealth. The focus is on how you got all of your money, not just one deposit. Requests are kept secret and are only used for security and compliance reasons. Paystubs or statements of income from work are examples of credible Source of Funds proof, though the exact documents needed may vary by case and UK.
Your name, dates, and relevant amounts should be clear and complete on all documents. If you send us statements, we may ask for a recent period that includes deposits that were likely used for fun, like deposits of $500 or more in a short amount of time.
If we need to do more checks, we may temporarily hold your withdrawal until we get the information we need and confirm it. Once confirmed, withdrawals are processed according to the normal time frames for the payment method used. Sending complete documents on time helps stop repeated requests and cuts down on wait times.
We can decline, cancel, or reverse a withdrawal request if we can't confirm that the account owner is who they say they are, if the payment method belongs to someone else, if the information given about the source of funds isn't enough, or if activity points to possible fraud or policy violations. If necessary, funds can be returned to the original deposit method up to the amount deposited. For example, 200 £ can be returned to the deposit route before any remaining balance can be paid out through a valid method.
Livebet Casino helps you stay in control of your play by putting limits on your deposits and using safer gambling controls. This is done to meet regulatory and fraud prevention requirements. You can change these settings in your account. Some changes may take effect right away, while others may be delayed for a short time to help you make smart choices. Also, we keep certain account and transaction data for set amounts of time so that we can run the service, handle payments, stop abuse, and meet our legal obligations.
That much information is kept, and only authorized personnel and service providers who have been checked out can access it.
You can set limits on how much you can deposit, lose, or bet in a certain amount of time. You can set limits like £100 for daily deposits, £250 for weekly losses, or £1000 for monthly bets. If you ask for an increase, we may put a delay on when the higher limit goes into effect to keep people from making hasty choices. Operations and compliance checks may be part of handling withdrawals. Withdrawals of 500 £ or more may need extra verification or payment screening before they are processed. This is especially true if suspicious activity is found or if UK law requires it.
When it's necessary for security, fraud prevention, or compliance, we may also set limits at the platform level. This can include temporary limits or extra steps to confirm deposits like deposit £300 or withdrawals that are bigger than certain internal limits.
If you need to, Livebet Casino has tools that can help you stop playing or take a break. If you want to self-exclude for a longer time, you can set a short timeout (like 24 hours). During self-exclusion, you won't be able to make deposits or bets, and we will do what we can to stop you from getting gaming-related marketing messages while you are actively exclusion.
Consider setting strict limits, like a monthly deposit limit of £100, and turning on session reminders if you feel like your playing is getting out of hand. You can also lock your account by calling support if you need help right away.
The amount of time we keep personal and transactional data is limited by this policy. We only keep it for as long as it's needed to manage accounts, process payments, handle disputes, stop fraud, and follow the law.
Usually, records of deposits and withdrawals, device and login logs, conversations with customer service, and records of responsible gaming actions like changing limits, timeouts, or self-exclusion requests are kept. How long you have to keep data depends on the type of data and the laws in UK. As part of our internal processes, we securely delete or anonymize data when we no longer need it. Although you may close your account, core compliance records may still be kept for as long as needed to meet legal and audit requirements. These records may include transactions like depositing $100 and withdrawing $500.
Livebet Casino uses cookies and other tracking technologies to make the site work right, remember your choices, and keep your sessions safe. Because of these tools, we can make the experience better on all devices and browsers. For example, pages load faster, login sessions stay stable, and game and account settings are always shown the same way.
We also use some tracking technologies to see how players use our pages and promotions. This helps us make the site easier to use, fix problems, and make sure that content is relevant to each player. If the laws in UK require it, we will get your permission before putting non-essential cookies on your device and give you ways to change your settings.
Cookies are small text files that are saved on your device. There may also be pixels, SDKs, and other similar tools in tracking technologies that help measure performance and provide features in a casino setting. These technologies can be set up by Livebet Casino (first-party) or by partners that you can trust (third-party), to help with marketing, analytics, or security.
When marketing cookies are turned on, we may make offers that are more relevant to you based on things like the games you've looked at, the categories of games you've recently played, or the bonus pages you've visited. This could change the promotions you see, like a reload bonus of up to £200, free spin bundles for certain slots, or deposit-related deals starting at £50 if they're available. By changing your cookie settings and marketing preferences, you can change how personalized content is for you at any time.
Tracking could also be used to stop people from abusing promotions and make sure that bonuses are given out fairly. Fraud and risk signals, for instance, can help find strange traffic sources, adding accounts over and over, or behavior that is done automatically. Players and the honesty of casino offers are both protected by this.
You have choices and can control how cookies are used. You can change these settings in your browser settings or through our cookie banner or preference tool, if they are available. Some features, like logging in, using the cashier, or being able to claim certain offers, might not work right if you block or delete cookies that are strictly necessary. Marketing and analytics cookies are not required. Disabling them might make personalization less effective, but it won't stop you from playing. Some third-party partners may use the information they get from cookies in ways that are different from ours. Our partners are responsible with the data they collect and only use it for agreed-upon reasons, like security, analytics, and campaign measurement. When asked, we give you controls over whether these partners can put cookies on your device that aren't necessary.
You can play safely on iOS and Android apps and browsers when you play at Livebet Casino on your phone. We follow the same privacy rules whether you use an iOS or Android app or a mobile browser to get to the site. We only gather the information we need to manage your account, keep your payments safe, stop fraud, and make sure the game runs smoothly on smaller screens. Extra privacy settings and identifiers can be added to mobile environments, and your phone or browser can adjust them. This part tells you what information is collected and used during mobile play, as well as what you can do to protect your privacy and stop being tracked on iOS, Android, and most mobile browsers.
During mobile play, we may process information about your device and how you use it, such as the model of the device, the operating system version, the language settings, the time zone, the screen resolution, the app version, and basic diagnostics (for example, crash logs). A person's IP address, an approximation of their location based on their IP address, and details about a login event are also used to look for suspicious activity and keep your account safe. The app you download and use may create an app instance identifier that is used to manage sessions and keep your information safe. Similar technologies, like cookies, help keep you logged in, remember your preferences, and stop people from doing things without your permission while you're in a browser session.
For normal gameplay, we don't need to know your exact GPS location. If a feature asks for location permissions, you can say no and keep using the casino's normal features, unless the feature you chose to enable needs that permission. To process payments and cashouts, we need to know about transactions like a $50 deposit or a request to withdraw $500. Accounting, fighting fraud, and meeting compliance requirements all use this information.
Some information might be given to reputable service providers that help keep mobile devices safe and running smoothly, like those that host apps, process payments, and stop fraud. For the agreed-upon reason, they are required to process data only and keep it safe.
It is important to know that if you use public Wi-Fi, your privacy and account safety may be less safe. When you make purchases or change your account information, we suggest using a private network and always locking your device with a passcode or biometrics.
In the iOS settings, you can change which apps can track you and see a list of the permissions they have been given, such as the ability to send notifications or connect to your local network. There's also a way to delete cookies and other site data that Safari stores: clear website data. Some personalization and analytics may be less useful if you choose to turn off tracking, but the core gameplay should still be available.
In Android's system settings, you can change which apps can do what and stop ads from tracking your activity. For browser play, you can use Chrome or your favorite browser to clear cookies and site data, manage third-party cookies, and change privacy and security settings. You may have to sign in or reset your preferences more often after turning off some cookies.
Most mobile browsers have private browsing modes and settings that stop third-party cookies from being sent. Private mode can reduce the amount of storage on your device, but it doesn't hide your activity from your network provider or stop us from logging important security information.
Name, date of birth, address, email, phone number, UK (if needed), login and device data, and payment identifiers are some of the information we collect to make your account, keep it safe, and process payments. To process deposits and withdrawals, stop fraud and chargebacks, follow Know Your Customer (KYC) and Anti-Money Laundering (AML) rules, grant bonuses correctly, and keep your account safe, we need to use this information. Some fields may be locked after verification and can only be changed through Support. You can change most of your profile information in Account settings.
Payment information is sent and received over encrypted connections with payment partners that can be trusted. Only authorized staff and processors can see your payment information, and we don't show full card numbers in your account. We might ask you to use the same method you used to deposit money or a verified method in your name when you request a payout. This is to lower the risk of fraud. If there are any questions about the payment, we may ask for proof of ownership. This could be a masked photo of your card (only showing the first six and last four digits), a bank statement, or a screenshot of your e-wallet account with your name and account ID.
Verification is needed before the first withdrawal, after a certain amount of deposits or withdrawals, or if our security checks notice anything that doesn't seem right. A government ID, a proof of address with a date within the last three months, and proof of how you will pay are all common documents. You can either add files to your account or send them through our safe channel from Support. Withdrawals are processed faster and with fewer breaks once the paperwork is approved. If your documents don't match the information in your profile, you might not be able to withdraw money until the problems are fixed.
Availability is based on where you are and the rules in UK. Legal issues may mean that we can't let players from certain areas in and may block access from those areas. We may give some account and transaction information to regulators, payment providers, or law enforcement if the law, licensing rules, or a valid authority request says so. Not everything is shared, and we keep records of what was shared for audit purposes. You need to check your local rules; our access controls might still stop you from playing from places that aren't allowed.
Account and game data helps us follow bonus rules correctly and stop abuse like using multiple accounts, working together, and playing automatically. These can be checks of the IP address and device, matching of payment methods, and looking at patterns of transactions. We may cancel the bonus, change any winnings connected to the bonus, put limits on the account, or do a security review if the bonus terms are broken. Set strong passwords, avoid using shared devices, and don't let anyone else use your login. If you think someone else has accessed your account without your permission, contact Support right away. We keep some records for a required amount of time, even after an account is closed, to be safe and in line with the law. After that, we delete or anonymize sensitive data as needed.
Your information is only used for specific reasons: (1) to process deposits and withdrawals; (2) to make sure you are who you say you are and that you own the payment; (3) to stop fraud and account takeover; and (4) to comply with legal and licensing requirements as needed. When you pay, we only give our payment partners the information they need, like your name, the amount of the transaction, and the payment reference. Your personal information is not sold. Some records must be kept for legal reasons or to handle disputes. You can change most of your privacy settings from your account, and you can ask for access, correction, or deletion where that's possible. Make sure that your profile information matches your payment method and that you go through verification before asking for a withdrawal. This will help you get your money quickly.
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